Digital Photo Restoration Policies
Sharkey Graphic Solutions understands that every photo project is completely unique and special. This is why we carefully discuss and examine each photo project on an individual basis with our clients. It is our utmost concern to be sure that our customers are always thrilled with our end results, and never feel disappointment.
Any price quote that Sharkey Graphic Solutions provides for any photo project can always be counted on. Even though many photo projects often require much more time than we anticipate, we will usually honor the quote we have provided to you unless you have requested additional graphic work above and beyond what we have already discussed and agreed to. Depending on the size of your specialty photo project, we may require a 50% deposit before accepting your project, with the remaining balance due upon approval of PDF Proofs. When your remaining balance has been completely satisfied, your project will be emailed and/or shipped within 24 hours. Pre-existing clients may be given special terms and considerations for payment based on the discretion of the management.
Unlike most of our other graphic services, Sharkey Graphic Solutions does not always provide a 24 hour turn time for all specialty photo projects. Depending on the size and complexity of your job, some of your photo projects may require up to 3 weeks for completion. After examining your project, we will provide you with an expected completion date.
Sharkey Graphic Solutions considers any of your original photos provided to us to be “priceless.” Because of this we follow a strict standard operating procedure in regard to this matter. If you are locally located we will pick up and return your original photos personally. If you are not located within our free delivery area, we will notify you when we have received your photos and will not be held responsible for any damage done to these original photos from shipping. We will return them with your finished project using priority mail with a signature required. This charge will be added to your remaining balance, and charged to your credit card.
Sharkey Graphic Solutions only charges for exact shipping costs and we do not mark up this charge or add any handling fees. Sharkey Graphic Solutions utilizes UPS as our standard shipping provider.
